Privacy Policy

1. Who we are

This website (brainchaitanya.com) and its associated program pages are operated by Shirish Mandhare, a sole proprietor coaching business based in Pune, Maharashtra, India ("we", "us", "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, register for a webinar, or purchase any program.

2. Information we collect

• Contact details you provide directly — name, email address, phone/WhatsApp number — when you register for a webinar, fill a form, or contact us.
• Payment-related information when you purchase a program. Payments are processed securely by our payment partner, Razorpay. We do not collect or store your card number, UPI ID, or bank account details on our own servers — Razorpay handles this in line with its own security standards and privacy policy.
• Communication records — messages you send us via WhatsApp, email, or website forms, kept to help us respond to you and provide ongoing support.
• Basic technical data — such as browser type and general usage patterns, collected automatically through standard website and hosting tools, used only to keep the site working properly.

3. How we use your information

• To register you for webinars, courses, and programs, and give you access to the relevant content, links, or WhatsApp groups.
• To process payments and send you confirmations or receipts.
• To send you reminders, session updates, and relevant information about the program you've joined.
• To respond to your questions or support requests.
• To improve our website, content, and programs.

4. Sharing of information

We do not sell your personal information to anyone. We share information only with trusted service providers who help us run our business, including:

• Razorpay — for secure payment processing.
• Our website/CRM hosting platform — to manage registrations, communications, and program delivery.
• WhatsApp — for community groups, reminders, and support communication, where you have chosen to join a WhatsApp group.
• YouTube / Google — where session recordings or content are hosted for program participants.

These providers process your data under their own privacy and security policies. We may also disclose information if required to do so by law.

5. Data security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your rights

You may request access to, correction of, or deletion of your personal information at any time by emailing us at [email protected]. We will respond to genuine requests as promptly as we can.

7. Children's privacy

Our programs and website are intended for individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

9. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please reach out — see our Contact Us page for details.